Conclusion
Module summary
Online communication
- Communicating online can be more efficient but disruptions to the normal flow of conversation can make it more challenging.
- Being able to communicate online effectively is a key digital skill.
Collaboration tools
- Use online tools to send messages, hold online meetings, plan and collaborate on documents.
- Check the privacy settings of any tool that you use so that you limit the availability of your data.
Writing formal emails
- Use a more formal style when emailing university staff than you use for friends.
- Be clear and concise when writing emails.
Online group work
- Online collaboration tools can make it easier for you to work with your group.
- Communicate regularly, plan ahead and define your next steps to prevent issues.
Online meetings using Zoom
- Check your camera and audio are on or off as required to avoid issues.
- Make sure to mute yourself if you are not speaking.
Discussion forums
- You can develop your understanding of a topic and learn from others in discussion forums.
- Checking previous posts before you ask a question can help build your confidence before you post and help you avoid asking the same question.
Dealing with issues and conflict
- Using cautious language and trying to reach an agreement can resolve online conflict.
- Try not to send an email or post a comment when you are feeling angry. Wait until you have had a chance to think more clearly.
You have completed the Communicate and collaborate module.
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Digital Skills – choose other modules to build your digital capabilities.
